CUSTOMER SERVICE & QUALITY MANAGEMENT

Customer Service

The level of customer service we provide sets Barrett Steel apart from the competition.

We constantly monitor our customer service performance in terms of:

• Product quality
• Specification
• Condition
• Processing
• Packaging
• Delivery

In addition, we strive to work in partnership with our customers, sharing our judgement, expertise and outstanding problem-solving capabilities to ensure the success of your project.

Quality Management System

Our comprehensive Quality Management System is overseen by our Group Managing Director and regularly reviewed both internally and by independent assessors. We also monitor and respond positively to customer feedback on an ongoing basis. These activities help us ensure that we are continually improving our business performance and the service we provide to our customers.